40 lines
1.6 KiB
Markdown
40 lines
1.6 KiB
Markdown
# ITIL Expert - ITIL 4 & ITIL 5 (2026)
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A specialized AI skill for IT professionals, Service Managers, and Product Owners to navigate the complexities of modern ITIL frameworks.
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## 🚀 Overview
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The **ITIL Expert** skill provides a deep-dive advisory experience for implementing **ITIL 4** and the latest **ITIL 5** standards. It bridges the gap between traditional service management and the new **Digital Product & Service Management (DPSM)** paradigm, with a heavy focus on AI Governance and Sustainability.
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## 🛠 Features
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- **Strategic Guidance:** Transition your organization from Service Value Systems (ITIL 4) to Digital Product Lifecycles (ITIL 5).
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- **AI Governance:** Implement frameworks for "Ethical AI," "Predictive Problem Management," and "AI-Native Service Desks."
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- **Sustainability (ESG):** Integrate carbon-neutral targets and circular economy practices into your IT operations.
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- **Service Value Streams:** Expert templates and mapping for end-to-end value delivery.
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## 📖 How to Use
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Trigger the skill using phrases like:
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- `itil 5 advice on ai governance`
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- `design an itil 4 service value stream for our new app`
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- `how to integrate esg into our service desk?`
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- `itil expert help: digital product lifecycle design`
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## 📂 Structure
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- `SKILL.md`: Core expert instructions and logic.
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- `references/`: Detailed guides on ITIL 5 evolution and paradigm shifts.
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- `examples/`: Practical scenarios and design templates.
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## 🎯 Target Audience
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- IT Managers & Directors
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- Service Level Managers
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- Product Managers / Product Owners
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- DevOps & Cloud Architects
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- Compliance & Sustainability Officers
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---
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*Created as part of the Antigravity Skills Ecosystem.*
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